H-Sys Customer Support Policy
H-Sys created and maintains all of its software. This means H-Sys can modify and enhance products based on feedback and suggestions from our users. H-Sys provides quality first-hand services to users of our products and when Medicaid/Unisys changes their requirements for receiving your claims, H-Sys will provide you with the necessary changes FREE !!

Clients will receive technical support via phone, fax, email, web site, and remote administration.  Typical support includes technical support, instruction, remote administration, and consulting. Client's primary point of contact is also accessible through cellular phones and pagers for instant or emergency communication.

HIPAA Compliant & HIPAA Developments
H-Sys remains current on the latest HIPAA developments and will supply you with upgraded software " at no cost " based on any changes to Medicaid/Unisys that effect HIPPA billing standards. H-Sys always keeps your software up to date with no per-user license fees, no additional network or server fees, all annual upgrades included, all Medicaid/Unisys updates included.

Product Warranty & Bug-Fix Policy
For as long as clients use our software and their accounts remains in good standing, we will immediately correct any software error, malfunction, or other "bugs".  There is never a charge for correcting software errors, and we consider this a top, emergency-level priority.  There is no expiration to our warranty on any of our software systems, unless the software has been modified without our knowledge or approval, or it has been otherwise modified by anyone other than a member of our company.  It is, of course, each client's responsibility to maintain regular data backups, to guard against damage, viruses, security breaches, and loss.  While we understand that it may be impossible to guarantee a 100% bug-free system, we do have software systems that have been running continuously since 1989 with no error reports from users.

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